March 2021 Newsletter

Hello from Tommy’s!

We hope you are well and staying safe and warm during the Winter weather and current lockdown period – it’s been a very different start to the new year than we anticipated, however, we are pleased with the latest announcement confirming that we can now reopen. To confirm our salon will reopen on Tuesday 16th March 2021 - we are very excited to see you all, our wonderful guests!

Ruthin Salon

As many of you will be aware, sadly our Ruthin salon was completely flooded as a result of the devastating storm which struck the local community in January. Thankfully our team are all safe and well along with our fellow neighbours and businesses. We are devastated that the salon has been destroyed however we are staying positive and looking to the future.

The clean up of the salon has already begun and through the support of NFU, Belfor and L’Oreal the rebuild of Tommy’s Ruthin is progressing already – we are excited to bring you a new Tommy’s salon in the very near future – keep your eyes peeled!

At present we do not have a date for opening the Ruthin salon due to the work taking place however as soon as we do this will be communicated.

Ruthin clients

As the Ruthin salon will be unable to open as we are in the process of renovation, our team will be making contact with all Ruthin clients and discussing options for your next appointment.

Llandudno reopening

Following the recent announcement, we are delighted to confirm we will reopen on Tuesday 16th March 2021. We have had a few enquiries regarding pre-booked and yearly appointments and wanted to update you on this along with rebooking information.

If you have your yearly appointments secured in the diary, these will be honoured. If your appointment falls on the 16th March or after this date your appointments that are in the diary will be fully confirmed and will not be removed or cancelled.

We have learned from previous lockdowns and we have a team of 6 people who are on the phones to get you all booked in as quickly and efficiently as possible. We will be calling every day up until the day of reopening and continue this once we reopen too. Our phone lines will open for incoming calls on the 16th as soon as the salon has reopened. Please do not attempt to call the salon unless you have received a missed call,we will call you back.

Please ensure you have our salon numbers added to your phone book so you know when we are calling. We will start calling guests the week before opening when we know for sure it is going to happen
Ruthin – 01824 709 977
Llandudno – 01492 870 166

Please can we ask that you do not send us private messages on social media platforms to book your appointments – our team will only be contactable regarding appointments by phone or email.

We have recently changed our salon booking system to make your salon journey as easy and safe as possible. We will be asking all guests, where possible, to fill in a covid from online before attending the salon to allow us to adhere to social distancing when you arrive. We will however accommodate those guests who cannot complete this form online and complete this when you arrive. All guests will have their temperature taken and be required to wear a mask at all times - unless medically advised not too.

As you know we have put all our efforts into creating a COVID FREE, safe haven for you, our wonderful guests, with our salon being fully approved by the local council.

We look forward to seeing you all!

Team Tommy’s x